We collect information to process orders, requests for information, improve customers’ online experience, supply information to those who have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 1998.
Data collected & purpose of collection
When you place an order with us or request a quotation we collect name and address, telephone, and email address which are entered onto our online database which is password protected and operated by Grafenia PLC. This provides us with default details for your order processing and generates a customer user name and password. We store contact details of customers and their order history on our online accounting database, FreeAgent which is password protected.
When you place an order with us we process your shipping address and may take credit card details to take payment for your order which is processed via a secure server and which retains details of the credit card transaction. You or we must enter the details for each purchase for security reasons. Invoicing address and shipping addresses are retained so you do not have to enter them again. Order details are retained so you can access your order history.
You may at any time elect not to receive marketing information from us. All of our marketing emails are sent from a password protected database with Mailchimp.
We will retain customer’s data for as long as they are an active customer or for the minimum required length of time to comply with legal obligations. For enquiries and those who have asked to receive marketing communications from us or have expressed an interest we will retain basic contact data for a reasonable length of time or until we receive a request to remove. You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
You consent to us (and our representatives) disclosing information to third parties: (i) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce any contract entered into with us, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of our services or this website.
We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
Access to your account data is password protected. You must keep all relevant passwords that we provide confidential and not disclose or share them with anyone. You are responsible for all activities that occur under your passwords. You must notify us in the event you know or suspect someone else knows your passwords. If we have reason to believe there is a breach of security or misuse of your account, we may require you to change your passwords or we may suspend your account without notice. In the event of a data breach we will do our utmost to contact all parties concerned.
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.
We do not transfer or process your data outside of the EEA but the third party companies we deal with my do so. Please see the list below which has links to the relevant Privacy Policies.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of this website.
Links to Privacy Policies of third parties
Grafenia PLC HERE https://www.printing.com/uk/legal/privacy-policy
Mailchimp HERE https://mailchimp.com/legal/privacy/
FreeAgent HERE https://www.freeagent.com/website/privacy/